Am I Being Unreasonable?
I received a ScopeRoller order on July 1. I emailed the customer back the same day, informing it that because we were waiting on wheels to ship from Missouri, it would be July 10 before we could ship. The response? A refund request because I couldn't ship immediately.
I'll make a refund--a customer this easily upset isn't likely a customer that I want that badly. But I don't think responding same day to an order with an anticipated production and ship date 10 days in the future is particularly absurd. Has the Internet bred a generation of hopelessly impatient sorts?
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